LeisureMod Spencer Rope 5 Piece Outdoor Bistro Patio Set

We are proud to provide prompt, efficient processing and shipping for your LeisureMod purchase. Handling time for processed orders is 1-2 business days unless stated otherwise. Ship time for items deliverable by standard ground is 2-7 days, while larger items shipped by freight will average a 3-12 day transit time. A more product-specific delivery window estimate is given above. We always do our best to select the most reliable and expedient freight carriers for the delivery of your purchase!

📦 STANDARD DELIVERY (FREE): Unless Premium Delivery is requested, the standard and FREE delivery method for all freight orders is Theshold Drop Off. With this option the driver will leave your item, (fully packaged and on its pallet for items shipped on one), in the first dry area from the street (ie: garage, covered carport, etc.). It will be up to you to move it from there to its desired destination and unbox it. This is a good option if you have the capacity (equipment and/or manpower) to relocate the item after drop off or prefer to hire your own moving team to manage final placement. If you feel this may be difficult for you, we recommend the Premium Delivery option.

🚛 PREMIUM DELIVERY ($99): Backyard Sprawl has built a choice network of Last Mile Delivery providers so that once your item has traversed the distance from the manufacturer warehouse to your local area, the final delivery can be made by a team of professionals possessing the skill, the tools and the time to get your item to the right placed, unpacked, cleaned up and even offer 30 minutes of light assembly! (PLEASE NOTE: there are some areas outside of our Upgraded Delivery network, which may not be eligible for this option.)

• Choose your specified delivery date and time frame.
• 2-hour delivery window with a 30 minute pre-call when the driver is on their way.
• Once removed from the truck the item will be skillfully moved to the requested destination, uncrated, unpackaged and placed as needed.
• Light assembly performed as needed (up to 30 minutes assembly time).
• All packing material and debris from unboxing will be cleared away by the crew.
• Receive a unique live-tracking link to check in on your delivery progress at any time during the shipment process.
• Drop off is made with a delivery team of 2-4 professionals to ensure you don’t have to lift a finger.

• It is beyond the scope of Last Mile Delivery service to perform gas, plumbing, or electrical installation, or any other professional service that requires specialty/power tools and training. For these tasks please plan to hire a licensed professional.
• Does not include un-packaging or setup of items outside of those being delivered.
• If any specialty equipment is needed specific to your requested placement (ie: forklift, power jack, etc.) this is outside the scope of Last Mile Delivery.
• Does not include the removal of any obstructions or debris other than the packing materials removed from the delivery.
• If placement requires climbing stairs there is a limit for the crew of two staircases.
• Please make sure there is a clear path from the road to your desired destination, and that the necessary clearance through gates or under overhangs is present for the item being delivered.

We value your business and your satisfaction with your LeisureMod product. If you change your mind and wish to return your purchase (for personal reasons other than product defect), you may return it to us following the guidelines below.

• Returns must be requested within 30 days of the original ship date.
• Products must be returned in original condition.
• Returns will be subject to a 15% restocking fee.
• Free shipping is applicable only to items not returned. For returned items, cost of delivery shipping will be deducted from the total refund amount.
• Returns must be shipped back to LeisureMod with prepaid shipping label, paid for by the customer and non-refundable. Your package should be addressed to the distribution center noted in the upper right hand corner of your original packing slip.
• Return shipments that are not prepaid will be refused.
• Unauthorized returns will be refused.
• Credit will be issued for merchandise only upon receipt and inspection of returned merchandise, with restocking fee and cost of of delivery shipping deducted from total refund.

• We allow exchanges within the 30 days after the items have been received.
• The item to be exchanged must be returned to your local distribution center with the original manufacturer’s packaging.
• If the item being exchanged is higher in price, the customer must pay the difference before the second item is shipped.
• If the item being exchanged is lower in price, the customer will be refunded or credited the difference.
• All exchanged items must be in the original condition and packaging, damage-free. If pieces are missing or damaged, the customer will be held liable for replacement pieces or the exchange may be voided.
• No restocking fees are applied for exchanges but the customer is responsible for return shipping cost of the original item and delivery shipping cost for the new item.

LeisureMod products are carefully packaged and shipped to withstand damage during transportation. If your item arrives with damage or missing parts, we request that you notify us right away. We will work to find you a suitable replacement (with minimum or no cost to you, depending on the circumstance) as promptly as possible.

In the case of a manufacturer’s defect, we are happy replace the defective part, or if needed, the entire unit.

We stand behind every LeisureMod product, and we are committed to 100% resolution of any concerns or complaints. Your satisfaction is our priority, and LeisureMod is backed by absolute customer care.

All LeisureMod items are covered by a full 1-year warranty unless otherwise specified. The included warranty is effective for 1 year from the date of purchase, and covers mechanical failure, defect, or malfunctioning under normal usage.

This warranty applies under the conditions of normal residential use and will not apply to damages incurred during assembly, cleaning or misuse of the product.

If a manufacturing defect is noted, LeisureMod should be notified promptly and provided a copy of the original invoice along with a photo of the defect and the manufacturer’s label.

The warranty does not cover normal wear and tear, damaged caused during transportation, dissatisfaction or buyer’s remorse.

Warranty claims must be referred to Backyard Sprawl and we will contact LeisureMod on behalf of the purchaser and process the warranty claim.