Crystal Outdoor Entertainment Center - Stucco and Tile Serving Bar by Cal Flame

All Cal Flame products are built to order in Pamona, CA and shipped directly. The shipping window above reflects production times and varies with the season.

We are proud to provide prompt, efficient processing and shipping for your Cal Flame purchase. Production time for all Cal Flame Outdoor Entertainment Centers is, on average, 4-6 weeks (up to 10-12 weeks in the summer) as each unit is customized to order. Outdoor Entertainment Centers are shipped via freight with an average 3-12 day ship time. We always do our best to select the most reliable and expedient freight carriers for the delivery of your purchase! Please see below for freight delivery options.

🚛 FLAT RATE DELIVERY PRICING TIERS: At Backyard Sprawl we work hard to sell our products at highly competitive prices and offer free shipping on most products nation-wide as much as possible. Due to the sheer weight of Cal Flame fireplaces, fire pits and bbq islands paired with rising shipping costs—and the fact that all these products are built in California and shipped direct from the manufacturer—there is (for these larger products only) a flat rate shipping fee applied to respective shipping zones by region. These flat rates are listed below:

• ZONE 1 - WEST COAST: FREE!
  Washington, Oregon, California, Nevada, Idaho
• ZONE 2 - SOUTHWEST (& NORTH): $299 flat rate.
  Arizona, Utah, New Mexico, Colorado, Wyoming, Montana
• ZONE 3 - MIDWEST: $599 flat rate.
  North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Texas, Louisiana, Arkansas, Missouri, Iowa, Minnesota, Wisconsin, Illinois, Mississippi
• ZONE 4 - EAST COAST: $899 flat rate.
  All states including and east of Michigan, Indiana, Kentucky, Kentucky, Tennessee and Alabama

📦 DELIVERY DETAILS: The delivery method for all finished goods (ie: fireplaces, islands and outdoor entertainment centers) is Standard Delivery which will in most cases unload the item at the end of your driveway. It will be up to you to move it from there to its desired destination and unpack it. Please take note of the following:

• In most cases, though not always, you will be contacted by the freight company when your order is ready to be delivered, at that time you can choose your specified delivery date and time frame.
• There is generally a delivery window provided (the length of which varies by carrier).
• As noted above, after the item is successfully delivered by our freight company it will be the customer's responsibility to make arrangements for moving the item to its final destination in your yard. That said we are happy to support you in this process so you can feel free to call us with questions regarding who to hire (we generally recommend a moving company, sometimes piano movers or handymen can also do the trick!), what to tell them, etc. We have found that the average cost for local moving companies to relocate bulky items from the driveway to the backyard averages between $400-$600, though there are always companies out there that will quote higher, in most cases this is a reasonable expectation for cost.
• We strongly urge you to make sure prior to ordering that there is a clear path from the driveway to your desired destination, and that the necessary clearance through gates or under overhangs is present for the item. All our products have line drawings on their product page giving exact dimensions. Packaging adds to that but can always be removed to fit through a gate when needed.
• Delivery does not include unpacking and the item will be left on its pallet for whatever moving team is hired to get it to it final destination with ease. We do encourage you to unwrap the item when you receive it to inspect for potentially concealed damage so that we can report that within the 15 day window allotted by our shipping insurance. We strongly encourage you to inspect all deliveries before signing for them as damages that are notated on the POD are easier to file with the insurance company and have twice the time window (30 days) for filing claims. For more details on filing damage claims please see our Damage Protection Policy page.
• In some instances specialty equipment MAY be needed specific to your requested placement (ie: forklift, power jack, etc.) which would also fall under customer responsibility. If you are uncertain what is needed to get the item to it's desired location in your yard we suggest consulting with a contractor.
• In some instance specialty equipment MAY be needed to unload the item from the delivery truck, in which case the freight company would contact you before delivery and let you know what's needed. This is rare but in some instances items which measure longer than 85 inches in length may require a forklift to remove from the truck as they are too large for the lift gate.
• If you have any questions at all please don't hesitate to call our customer support number (855-815-1344) or email our support team (support@backyardsprawl.com) as we want to set you up for a successful and easy delivery!
• For more details please see our How To Receive Freight page.

⏳ RETURN POLICY

We value your business and your satisfaction with your Cal Flame product. Please note that because Cal Flame finished goods are built to order, these items are not returnable based on buyers remorse. However, all items carry a 30 day warranty against factory defects which covers missing or broken parts to be replaced, (see WARRANTY tab above for more details), and all orders are shipped with damage insurance to cover repair or replacement, if necessary, for any potential damages that might be incurred in transit. For more details on filing damage claims please see our Damage Protection Policy page. At Backyard Sprawl we work hard to make sure you'll receive a quality product that will serve you for years to come!

Cal Flame guarantees that their outdoor entertainment centers are built using the highest quality appliances and are free from any material or workmanship defects upon delivery. LMS provides a one-year warranty from the initial delivery date that covers defects in material and workmanship, corrosion, and deterioration of the outdoor entertainment center. The warranty specifically covers the structural frame, fireproof panels, base, electrical wiring, switches, and outlets.

LMS provides a 90-day warranty for hardware and components, such as stainless steel doors, drawers, sinks, cocktail centers, ice chests, blender stations, food warmers, bar centers, cutting boards, cutting board storage, griddles, griddle storage, Deep Fryer Helper, paper towel storage, and propane tank drawers. Additionally, LMS guarantees that decorative finishes such as stucco, grout, brick, rock, tile, granite, and footrests will be free from defects at the time of delivery.